Qlik Support

No Activation or Password Reset Email arrives

000015561 |10/11/2017
Was this content helpful?


After successfully filling out the registration form for a Qlik ID on Qlik.com, no Activation email arrives to activate the Qlik ID Account.


After previous successful registration for a Qlik ID on Qlik.com, no Password Reset email arrives when attempting to reset the password.  


Troubleshooting steps: 
  1. Check if the Activation or Password Reset email arrived to your Spam/Junk folder
  2. Check with your internal IT if Qlik-Mails were blacklisted by your Mail-Server Firewall and ensure that "qlik.com" and "sendgrid.net" (This is the third party app Qlik Account is using to send activation and password reset email) are added to your safe senders list
  3. Then trigger a new Activation/Password Reset email: go here and enter your Qlik ID or email address and click "Find My Username/Password"
If the Activation or Password Reset email still does not arrive to your email inbox, go to the Support Portal on Qlik.com and log a Case with the Customer support Team providing your Qlik ID. 

Use the quick links or the search bar on the front page for quick answers.

Selecting one or several business profiles ensures you get the most valid information presented to you.

A new self-service feature enables you to download a LEF or Request a control number with the click of a button.

A completely new element! Create and manage your Qlik environments for a great overview and to ease the case submission process. Add in your licenses and products and have a full view of your own environment setup.

Add stakeholders who should receive updates to the case. See the latest status of your case and if any actions are needed.

Submit your cases to us with ease using the new case logging wizard.

We would really appreciate your feedback which would help us improve the experience on the Support Portal. Please email us on SupportPortal@qlik.com